Using the PadsPass App & Services
How to use the PadsPass app, pet profiles, trip planning, travel requirements, and VIPP services.
104 articles
App Terms Explained
Definitions of terms and abbreviations used in the PadsPass app.
- What is a Certificate of Veterinary Inspection (CVI)?What a Certificate of Veterinary Inspection (CVI) is and how to add one to the PadsPass app.
- VMDExplains the VMD veterinary degree designation and how it is equivalent to DVM.
- VaccinationsWhat vaccination records are and how PadsPass helps you store them for pet travel.
- TreatmentsWhat counts as a treatment in PadsPass and what details to include when logging one.
- Acaricidal TreatmentExplains acaricidal (flea and tick) treatments and how to log them in PadsPass.
- Export PermitWhat an export permit is and how to check whether your trip requires one.
- Import PermitWhat an import permit is and how to check whether your trip requires one.
- DACVIMWhat the DACVIM board-certification credential means when it appears after a veterinarian's name.
- Leptospirosis VaccineWhat the leptospirosis vaccine is and how to store the record in PadsPass.
- DVMExplains the DVM (Doctor of Veterinary Medicine) degree and how it compares to VMD.
- Echinococcus treatment (tapeworm deworming)What an Echinococcus (tapeworm deworming) treatment is and why some destinations require it before travel.
- MicrochipWhat a pet microchip is and how PadsPass uses the microchip number as an identifier.
- Bordetella VaccineWhat the Bordetella (kennel cough) vaccine is and how to store the record in PadsPass.
- What does BVSc mean?Explains the BVSc (Bachelor of Veterinary Science) degree and how it compares to DVM and VMD.
- Rabies VaccineWhy the rabies vaccine matters for pet travel and how to record it in PadsPass.
- DHPP VaccineWhat the DHPP combination vaccine covers and how to keep DHPP records organized in PadsPass.
- Heartworm Endemic LevelsHow to find out your jurisdiction's heartworm endemic status and what it means for your pet's prevention plan.
- Physical Pet PassportWhat a physical pet passport is, what it typically contains, and how the PadsPass Digital Pet Passport helps you track the same details.
- What is a Screwworm inspection?
- What are heartworm endemic levels?Explains what heartworm endemic levels are and how they can affect pet travel requirements.
Pet Profiles
Creating and managing your pet profiles in PadsPass.
- When Your Pet Has Two Microchip NumbersWhat to do if your pet has two different microchip numbers and how to document both with PadsPass support.
- Change Service Animal Status In AppHow to update your pet's profile to reflect service animal status, in English and Spanish.
- Pet BreedsHow to find or add your pet's breed in their PadsPass profile, including what to do for mixed breeds.
- Accidentally marked a pet as passed? Here’s how to fix itHow to contact support to correct a pet profile that was accidentally marked as passed away.
- How to add a microchip number to an existing pet profileStep-by-step instructions for adding a microchip number to an existing pet profile using the missing fields alert.
Features
PadsPass app features and how to use them.
- Service Animal CertificationExplains that PadsPass does not issue service-animal certifications and how to confirm requirements with airlines and destination authorities.
- Pet Food Travel RequirementsClarifies that PadsPass Trip Requirements does not cover pet food import rules and where to confirm them before traveling.
- What languages does PadsPass support?States that PadsPass is currently available in English only and how to request support for additional languages.
- Microchip ScansExplains what a microchip scan record is in the PadsPass app and the difference between unverified and verified scans.
- How to record a pet's passing in PadsPassStep-by-step guide to using the Final Journey feature to record a pet's passing while keeping their records viewable.
- Can I use the free Pet ID for travel?Explains why the free Pet ID is unverified and cannot be used to meet airline or destination travel requirements.
- How to use the Digital Pet Passport while travelingDescribes how to present your pet's travel documents from the Digital Pet Passport to airline, border, or security staff while traveling.
- Using PadsPass on Multiple DevicesExplains that you can sign in to your PadsPass account on multiple devices with the same email and password (English and Spanish).
- My pet is a service dog in training. Can I use PadsPass to learn where I can travel with him/her as a service dog?Explains how PadsPass supports travel planning for service dogs in training and why access rules must be confirmed with airlines and destinations.
- How To Add Natural Acaricidal TreatmentsStep-by-step instructions for manually adding a natural acaricidal (tick) treatment to your pet's health records in PadsPass.
- Offline Access in PadsPassExplains which PadsPass features may work offline with previously loaded data and which require an internet connection (English and Spanish).
- Unverified TreatmentsExplains how to log self-administered treatments as manual records and why unverified entries cannot be used for official travel documentation (English and Spanish).
- Add pet health records without selecting a clinicShows how to add pet health records in PadsPass without choosing a clinic and when you might want to skip clinic selection.
- Manual Addition of TreatmentExplains how to log treatments you've given your pet yourself and why self-entered treatments typically can't meet official travel documentation requirements.
- General vs Travel IDThe difference between the PadsPass Pet ID and the Digital Pet Passport travel ID.
Trip Planner
Plan trips and check pet travel requirements with the Trip Planner.
- Pre-Trip InformationOverview of PadsPass pre-trip planning tools, including the Pet Eligibility Checker and the Travel Requirements Timeline.
- Pet Travel RequirementsHow to create a trip in the PadsPass app and view a tailored travel requirements checklist for your pet.
- Trip PlannerExplains how the PadsPass Trip Planner helps you understand the vaccinations, treatments, and documentation your pet may need to travel between countries.
- Trip Planner Requirements Depend on Verified Pet RecordsExplains why the Trip Planner is limited until your pet's records are verified, and how to request verification from your veterinarian.
- Connecting flights: do I need pet requirements for a layover country?Explains when transit (layover) country pet requirements apply to connecting flights and how PadsPass displays them.
- Trip Requirements UpdateWhy your trip requirements may change after a PadsPass app update, and what to do if the change seems wrong.
- Which airlines does PadsPass currently support for pets traveling in cargo/hold?Lists the airlines PadsPass currently supports for cargo/hold pet travel and how to check requirements in the Travel Planner.
- How to Use The Digital Pet Passport to Plan Travel with Your PetA step-by-step guide to planning pet travel with the PadsPass Digital Pet Passport.
- I’m afraid my pet will become dehydrated being in the carrier for so long. What can I do to prevent that?Practical strategies to prevent pet dehydration during carrier travel.
- I’m worried my pet will bark or meow on the plane and annoy other passengers. Is there anything I can do to avoid this?Tips to reduce barking or meowing during a flight and keep your pet calm.
Travel Requirements
Pet travel requirements, permits, and documentation.
- Vaccine Exemptions & Travel RequirementsExplains that the PadsPass trip planner does not currently account for vaccine exemptions and who to confirm exemption documentation with.
- Do I still need to print a Bermuda Import Permit if I am using PadsPass?Yes—Bermuda travelers should still print and carry a physical copy of the Bermuda Import Permit even when using PadsPass.
- Does the PadsPass Digital Pet Passport replace my pet's EU Pet Passport?Clarifies that PadsPass organizes pet travel information digitally but does not replace an official EU Pet Passport or other government-issued documents.
- Can I put a pee pad inside a soft sided carrier with my pet?Whether and how to use a pee pad inside a soft-sided pet carrier during travel.
- Barking and Meowing in CabinTips to help keep your pet calm and quiet in the cabin during a flight.
- Can my pet travel through cold temperatures?
- Do I have to declare my pet to customs?What customs requirements apply when crossing international borders with a pet.
- What if my pet is too old for vaccines?What it means when a vet advises against vaccines for a senior pet, and how PadsPass helps you explore safe travel options.
- Guidelines For Cargo Pet CratesA checklist of the IATA Live Animal Regulations container requirements for pets traveling in cargo.
- Heartworm DiseaseWhat heartworm disease is and why prevention matters for traveling pets.
- My pet has a heart condition. Can it still travel?Guidance on traveling with a pet that has a heart condition, including veterinary consultation and travel planning considerations.
- My pet has had its second rabies vaccine. Why should I still wait after the vaccine before traveling?Explains why a waiting period is still required after a rabies vaccination before international pet travel.
- My pet struggles to wear a harness or collar. Is it really that important for travel?Why harnesses and collars matter for pet travel, plus alternatives for pets that struggle with traditional restraints.
- Pet relief while traveling with your pet in-cabinHow to plan for your pet's bathroom needs when flying in-cabin, with tips for both cats and dogs.
- Does my pet need a pre-departure health checks?
- Breed Restrictions
- Does my pet really need vaccinations?Why vaccinations matter for your pet's health and are often required for travel.
- Pet Travel LingoA glossary of essential pet travel terms, from IATA regulations and health certificates to quarantine, microchips, and pet passports.
- Preparing For Pet Travel: External Parasite TreatmentsWhy destination countries require external parasite treatments before pet travel and how to keep the documentation organized.
- Why does my pet need a rabies vaccine?
- Why do I have to give my pet a parasite treatment for travel?
- Waiting Period After a Rabies VaccineWhy pets must wait after a rabies vaccination before traveling internationally, even after a second vaccine.
- When do I have to give a parasite treatments for travel?How to time veterinarian-administered parasite treatments so they meet your destination's pet travel requirements.
- IATA General container requirements for domestic dogs and cats - the full overview
- Bermuda's Approved Acaricidal (Tick) TreatmentsRequired for the import of small dogs and cats to Bermuda
Health Certificates
PadsPass health certificates for pet travel.
- Multiple Pets On The Same (PadsPass) Health CertificateExplains that whether multiple pets can share one PadsPass-generated health certificate depends on the destination's rules.
- How do I know if my pet needs a health certificate for travel?When your pet needs a health certificate and how PadsPass helps keep the documents organized.
- Health Certificate for travel from Bermuda to Mexico through the USHow can I travel to Mexico from Bermuda through the US with the new health certificate changes?
- Your dog now needs a screwworm certificate to travel from the US to MexicoDo I need a health certificate to take my dog from the US to Mexico?
VIPP Services
VIPP concierge travel services and planning.
- VIPP ServicesAn overview of PadsPass VIPP (Very Important Pet Parent) concierge services, including who it is for, what is included, how it works, support channels, and service hours.
- How far in advance can I request VIPP services?Recommended lead times for requesting VIPP trip planning and health certificate services, depending on destination and travel timing.
- Can PadsPass change my flights for me?Explains that PadsPass cannot modify commercial flight bookings, and how VIPP members can get help with private charters and in-cabin pet reservations.
- VIPP Trip Planning: Maximum Trip LengthExplains that VIPP itinerary planning supports trips up to 14 calendar days and how to ask about extended planning options for longer trips.
- Can PadsPass add my pet to an existing airline reservation? (VIPP)How VIPP members can request to have a pet added to an existing airline reservation, and what requirements must be met first.
Verification
Verification of pet records, treatments, and documents.
- Document Verification ProcessHow your pet's vaccines and treatments are verified through PadsPass's secure two-step process.
- My pet's vet isn't listed in the app, how do I request verification of records?How to request verification of your pet's records when your veterinary practice isn't yet listed in the PadsPass app.
- Why does the app say my pet's treatment is not verified?Explains why a treatment shows as not verified in PadsPass and what it takes for a treatment to be marked verified.
Emergency Veterinary Hospitals
Nearest to airports
- JFK Emergency Animal Hospitals
- BOS Emergency Animal Hospitals
- LGA Emergency Animal Hospitals
- MIA Emergency Animal Hospitals
- CHS Emergency Animal Hospitals
- PHL Emergency Animal Hospitals
- EWR Emergency Animal Hospitals
- RIC Emergency Animal Hospitals
- HPN Emergency Animal Hospitals
- RDU Emergency Animal Hospitals
- BDA Emergency Animal Hospitals
- CLT Emergency Animal Hospitals
- ATL Emergency Animal Hospitals
- DCA Emergency Animal Hospitals
- BWI Emergency Animal Hospitals
- FLL Emergency Animal Hospitals
- MCO Emergency Animal Hospitals