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Why does the app say my pet's treatment is not verified?

Explains why a treatment shows as not verified in PadsPass and what it takes for a treatment to be marked verified.

When you add a treatment in PadsPass, it will show as not verified unless it's been confirmed by a licensed veterinarian or backed by an official medical record from your vet.

A treatment can be marked verified when:

  • your veterinarian submits or confirms the information, or

  • you upload an official record provided by your veterinary clinic.

If you entered the details yourself, your information is still saved in your pet's profile — it just won't display as verified until it's reviewed by a professional.

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