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Trip Requirements Update

Why your trip requirements may change after a PadsPass app update, and what to do if the change seems wrong.

Why did my trip requirements change after an app update?

Your trip requirements may change after an app update when:

  • Our connection and transit-flight logic is improved (for example, we may identify a different layover scenario that affects your requirements).

  • Destination or regulatory data is updated.

What you should do

  • Re-check your full itinerary in the app, including the full timeline for your trip.

  • Confirm your travel dates, origin, destination, and any connections are entered correctly.

If the change seems wrong

Contact support and include:

  • Origin and destination

  • Any layovers

  • Your travel dates

  • What you saw before vs what you see now (screenshots help)

Important note

PadsPass provides educational and travel-compliance guidance, but requirements can vary and may change. Always confirm current requirements with your airline (or operator) and the relevant government authority before travel.

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