Account Billing and Subscriptions
Manage your subscription, billing, payments, and account settings.
16 articles
Billing
Payments, payment methods, renewals, and pricing.
- VIPP Payment TermsExplains that payment plans are not currently available for VIPP services and how to contact support for pricing and promotions (in English and Spanish).
- PricingAn overview of PadsPass subscription plans and pricing, including Free Pet ID, Digital Pet Passport, VIPP Journey, and VIPP Traveler.
- How to Update Your Payment Method
- VIPP Renewal
- Accepted Payment Methods
- If Your Payment Method Is Declined
- In-app Payment issues & Discount Codes
Subscription Management
Manage, upgrade, downgrade, and refresh your subscription.
- Cancelation due to travel plans changingWhat to know about canceling your PadsPass subscription when travel plans change, including refund eligibility and what you keep until the end of the billing cycle.
- How To Upgrade Your AccountStep-by-step options for upgrading to the Digital Pet Passport, via in-app purchase or online checkout, plus how to add VIPP.
- How To Cancel Your Digital Pet Passport SubscriptionStep-by-step instructions for canceling your PadsPass subscription through the App Store, Google Play, or the web, and what happens after you cancel.
- Digital Pet Passport Renewal
- How To Downgrade Your Subscription
- My subscription type isn't displaying correctly. How do I refresh it?