Why can't I change my profile or update my pet's profile?
At this time, account and pet profile changes aren't available for self-service in the app. To protect your account and keep records accurate, updates must be reviewed and completed by the PadsPass team. This helps us:
Confirm requests are legitimate
Prevent unauthorized changes
Keep your information accurate for travel planning and documentation support
Email us at support@padspass.com and include:
The email address on your PadsPass account
What you want to change (and the correct details)
Your pet's name (if the request is for a pet profile)
We'll review your request and reply as soon as we can.