If you recently purchased or changed your plan and the app still shows the wrong subscription, try a refresh:
Open PadsPass.
Go to Account.
Tap Refresh subscription.
Wait a few seconds, then check your plan again.
If it still doesn’t update
Try these in order:
Force close the app, then reopen it.
Confirm you’re signed into the correct email address.
Check your internet connection (try switching between Wi‑Fi and cellular).
Contact support if needed
Message support with:
The email address on your PadsPass account
Where you purchased (App Store, Google Play, or web checkout via Stripe/card)
The approximate time of purchase/change
A screenshot showing what plan the app displays