For Digital Pet Passport subscribers
If you subscribed through the Apple App Store (iOS)
Apple manages your subscription and payment method. To update your payment method:
Open the App Store on your iPhone or iPad
Tap your profile / Apple ID at the top (or go to your Apple ID settings)
Go to Subscriptions
Find PadsPass
Update your payment method using the options shown
For Apple’s official instructions, see: Apple Support — Change or update your Apple ID payment method
If you subscribed through Google Play (Android)
Google manages your subscription and payment method. To update your payment method:
Open the Google Play Store app
Tap your profile icon
Go to Payments & subscriptions → Subscriptions
Find PadsPass
Update your payment method using the options shown (wording may vary by device)
For Google’s official instructions, see: Google Play Help — Manage payment methods
If you subscribed on the web (Stripe)
If you purchased your subscription through a secure Stripe checkout link, email support@padspass.com and our team will help you update your payment method.
VIPP add-on services
If you need to update the payment method for VIPP add-on services, please email support@padspass.com with:
The email address on your PadsPass account
A short note that you’d like to update your VIPP payment method
Our support team will reply with next steps as soon as possible.