My payment method didn’t work—will my subscription be canceled?
If a payment attempt is declined, your subscription may temporarily downgrade to the Free Pet ID plan until payment is successfully updated.
What to do next
Check your payment method (available funds, expiration date, billing ZIP/postal code, and any bank/credit card holds).
Update your payment information by emailing us at support@padspass.com.
Contact us within 5 business days so we can help you resolve the issue and restore your plan once payment is successfully processed.
Availability of paid features during a downgrade can vary while the payment issue is being resolved.