We make compassionate, case-by-case exceptions to our usual non-refundable policy when a pet passes away.

If you need to cancel VIPP due to the loss of a pet, our Support team can help.

Single-pet households

You can request to cancel your VIPP subscription. In many cases, we can provide a prorated refund for the unused time remaining on the subscription, depending on the account and billing details.

Households with multiple pets

If you still plan to travel with your other pets, you may choose to keep VIPP active. If you’d prefer to cancel, we can help with that too. If our team scheduled any VIPP-related appointments on your behalf, we can also help cancel those where possible (subject to the provider’s policies).

Reach out whenever you’re ready—there’s no rush.