Does PadsPass offer 24/7 support?
PadsPass offers 24/7 self-service support through our Help Center, so you can find answers and troubleshoot anytime.
VIPP members
If you're a VIPP member, you also have 24/7 access to:
Veterinary teleadvice
Nutrition support
Important: PadsPass provides travel-compliance and documentation support only. Any veterinary teleadvice or nutrition guidance is provided by licensed professionals through your VIPP benefits and is separate from PadsPass's travel-compliance tools.
Need to contact our team?
You can submit a support request anytime by emailing us at support@padspass.com. Our team will reply during regular business hours.
Business hours: Monday–Friday, 8:00 AM–5:00 PM EST, excluding U.S. federal holidays.
We aim to reply within 1 business day (Monday–Friday) during support hours.