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Customer Support Hours

PadsPass Customer Support is available Monday–Friday, 8:00 AM–5:00 PM EST, excluding U.S. federal holidays.

We aim to reply within 1 business day (Monday–Friday) during support hours.

Need help outside support hours?

Our Help Center is available 24/7 with troubleshooting steps and FAQs.

Still can't find what you need?

If you're contacting us outside business hours, we'll reply on the next business day.

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