Getting Started
Everything you need to get going.
16 articles
Setting Up Your Account
Set up your PadsPass account to get started.
Download the PadsPass App
Where to download the app and supported regions.
Pet Profile Basics
Creating pet profiles, photos, microchips, and supported species.
- How to add a new pet profileQuick steps for creating a new pet profile in the PadsPass app.
- How many pet profiles can I add to my account?The pet profile limit per PadsPass account and what to do if you need more, in English and Spanish.
- Pet Profile PhotoTips for choosing a clear, recent pet profile photo that makes your pet easy to identify.
- What makes a great PadsPass pet profile photo?Guidelines and practical tips for taking and uploading a clear, identifiable profile photo for your pet's PadsPass profile.
- Why is a microchip important and how does it work for pet travel?The reasons microchipping matters for pet travel and how ISO and AVID microchips work.
- What if my pet doesn't have a microchip?How to get started with PadsPass before your pet is microchipped and what to do after the appointment.
- Supported Pet Species
About PadsPass
General information about PadsPass plans and services.
- Physical Document CopiesWhether you still need to travel with physical copies of your pet's documents when using PadsPass.
- What is the Digital Pet Passport and how is it different to a regular Pet Passport?What the Digital Pet Passport includes and how it differs from a traditional paper pet passport.
- What are the benefits of the Digital Pet Passport if I don’t travel by plane?How the Digital Pet Passport helps with land border crossings and everyday pet care, even if you never fly with your pet.
- Compare Subscription Plans